Support
Have a question about setting up or using Brightspace for your courses at USC? Explore the support and training options available for USC faculty, staff, and students below.
General Brightspace Training
Prepare for Brightspace with our general Brightspace trainings, a series of three consecutive hour-long sessions and a general Q&A. These trainings are available to all instructors, staff, and teaching assistants that need a refresher on Brightspace prior to the summer and fall semesters.
Week of May 12
| Session Name | Session Description | Upcoming Sessions |
|---|---|---|
| Brightspace at USC 101 | This session helps users get started with Brightspace. This includes general navigation, course availability, and basic course setup (e.g., modules, uploading files, creating pages, assignments, and quizzes). | Monday, May 12, 1PM – 2PM PT |
| Brightspace at USC 201 | This session helps users understand grading, feedback, and gradebook maintenance. Additionally, users will learn how to take their course to the next level with Brightspace tools such as the Question Library and Creator +. | Tuesday, May 13, 1PM – 2PM PT |
| Using Yuja Panorama with Brightspace | Panorama is our new digital accessibility tool designed to support users in creating more inclusive and accessible content at USC. This introductory training session explores the foundational skills needed to use this tool effectively. | Wednesday, May 14, 1PM – 2PM PT |
| Office Hours | This session provides users an opportunity to get additional clarity on any aspect of Brightspace. There is no structured agenda. | Thursday, May 15, 1PM – 2PM PT |
Week of May 19
| Session Name | Session Description | Upcoming Sessions |
|---|---|---|
| Brightspace at USC 101 | This session helps users get started with Brightspace. This includes general navigation, course availability, and basic course setup (e.g., modules, uploading files, creating pages, assignments, and quizzes). | Monday, May 19, 1PM – 2PM PT |
| Brightspace at USC 201 | This session helps users understand grading, feedback, and gradebook maintenance. Additionally, users will learn how to take their course to the next level with Brightspace tools such as the Question Library and Creator +. | Tuesday, May 20, 1PM – 2PM PT |
| Using Yuja Panorama with Brightspace | Panorama is our new digital accessibility tool designed to support users in creating more inclusive and accessible content at USC. This introductory training session explores the foundational skills needed to use this tool effectively. | Wednesday, May 21, 1PM – 2PM PT |
| Office Hours | This session provides users an opportunity to get additional clarity on any aspect of Brightspace. There is no structured agenda. | Thursday, May 22, 1PM – 2PM PT |
Please add the training that works for your schedule to your calendar to save the date.
D2L Workshops
D2L offers workshops on a wide range of topics. Their May offerings can be found below. Note: These workshops are not affiliated with USC and contain no USC content.
Upcoming Sessions:
What Students Are Saying About AI: New Insights on Engagement in Higher Ed
Global Accessibility Awareness Day 2025
1:1 Consultations
Schedule a 20-minute virtual consultation with a member of the USC Brightspace support team! Follow the link below to schedule a time at your convenience.
Frequently Requested Brightspace Forms
- Request an Archived Blackboard Course: All prior Blackboard content, including course content & student data is saved in the Blackboard Archive. Instructors can submit a request to access their courses via the Request an Archived Course form.
- Request a Third-Party Tool: Submit a request for consideration and processing of a “Third Party” tool into Brightspace for your academic use (i.e. University-wide, school, or course).
- Non-Student Information System (SIS) Course or Organization: Request a Brightspace non-SIS (non-Registrar) course or organization to collaborate within a department, with other faculty, staff, and/or students.
- Request a Merged Course: Request for multiple Brightspace courses to be combined, or merged, into one course. This is often done to streamline communications and content for multiple sections of one course.
Brightspace Training Options Available
Facilitated Training Options for Faculty
Faculty have several options available to them for facilitated training.
Brightspace Bootcamp
Brightspace Bootcamp consists of four 1-hour sessions, held Monday-Thursday within the same week, covering Brightspace essentials. Bootcamps will be repeated throughout the semester. This bootcamp is available for faculty & staff. Find a complete calendar of Bootcamp sessions at the CET Event Calendar.
Bootcamp Recordings
| Recording | Session 1: I just got access to Brightspace and my course, where do I start? |
| Recording | Session 2: I need to communicate with my students and set up my gradebook, where do I start? |
| Recording | Session 3: I need to collect work from students, where do I start? |
| Recording | Session 4: I need to grade student’s submissions and provide feedback, where do I start? |
The Survivor’s Guide Training
The Survivor’s Guide workshop is intended for those who have asked for the briefest possible Brightspace training. This one-hour workshop will show you how to access and navigate Brightspace and do 2-3 very basic tasks, such as uploading a syllabus, emailing students, and accessing the grade book. This training is available for faculty & staff. Find a complete calendar of Survivor’s Guide sessions at the CET Event Calendar.
Just One Thing Demonstration
Just One Thing demonstrations are intended to be quick “show me how” training on key tasks and tools. This training is available for faculty & staff. Find a complete calendar of ‘Bootcamp Just One Thing demos at the CET Event Calendar.
Facilitated Training Options for Staff & TAs
Staff and teaching assistants have several options available to them for facilitated training.
D2L Instructor Essentials Webinar
This webinar is facilitated by our Brightspace vendor, D2L, and covers essential tasks in Brightspace. The webinar is available for faculty & staff. Register by selecting the hyperlinked date and time of your choice below.
Brightspace Bootcamp
Brightspace Bootcamp consists of four 1-hour sessions, held Monday-Thursday within the same week, covering Brightspace essentials. Bootcamps will be repeated throughout the semester. This bootcamp is available for instructors, teaching assistants & staff. Find a complete calendar of Bootcamp sessions at the CET Event Calendar.
Brightspace Bootcamps for TAs
- Topic: I just got access to Brightspace and my course, where do I start?
View Recording - Topic: I need to communicate with my students and set up my gradebook, where do I start?
View Recording - Topic: I need to collect work from students, where do I start?
View Recording - Topic: I need to grade student’s submissions and provide feedback, where do I start?
View Recording - Topic: Solving Student Brightspace Questions
View Recording
The Survivor’s Guide Training
The Survivor’s Guide workshop is intended for those who have asked for the briefest possible Brightspace training. This one-hour workshop will show you how to access and navigate Brightspace and do 2-3 very basic tasks, such as uploading a syllabus, emailing students, and accessing the grade book. This training is available for faculty & staff. Find a complete calendar of Survivor’s Guide sessions at the CET Event Calendar.
Just One Thing Demonstration
Just One Thing demonstrations are intended to be quick “show me how” training on key tasks and tools. This training is available for faculty & staff. Sign up on the CET Event Calendar.
Recorded Training Sessions
Recordings of all training sessions available can be found directly within Brightspace by accessing the Brightspace Guided Training tool – found by clicking the moose icon.
Bootcamp Recordings
| Recording | Session 1: I just got access to Brightspace and my course, where do I start? |
| Recording | Session 2: I need to communicate with my students and set up my gradebook, where do I start? |
| Recording | Session 3: I need to collect work from students, where do I start? |
| Recording | Session 4: I need to grade student’s submissions and provide feedback, where do I start? |
Brightspace Onboarding for New Instructors Survivor’s Guide training.
Brightspace Survivor’s Guide: Mid-term grading in Brightspace
Spring 2025 Faculty Kick-off Recording
The Spring 2025 Faculty Kick-off is designed to prepare faculty for teaching in Brightspace by providing them with first steps and key resources. The session is intended for faculty who may be teaching in Brightspace for the first time in Spring 2025, but anyone that needs a refresher in Brightspace can benefit as well!
Spring 2025 Faculty Kick-off Recording
Spring 2025 Faculty Kick-off Presentation Deck
Yuja Panorama Training Recording
Panorama is our new digital accessibility tool designed to support users in creating more inclusive and accessible content at USC. This introductory training session explores the foundational skills needed to use this tool effectively.
Brightspace Supported Browsers
Find information on Brightspace’s Supported Web Browsers for desktop, tablets and mobile devices using the following guide.