Support

Have a question about setting up or using Brightspace for your courses at USC? Sign up for a 1-on-1 consultation or office hours to meet with our Brightspace Support Team! 

Faculty 1-on-1 Consultations

Schedule a 20-minute virtual consultation with Jason Dove or Sakib Shahriar from the Brightspace Support Team!

schedule a 1-on-1 consultation

Student Office Hours

Want one-on-one support? Sign-up for virtual Office Hours.
Please sign up at least 24 hours prior to the time slot.

SiGN UP FOR OFFICE HOURS
For Immediate 24/7 Brightspace Support

Virtual Assistant: click the speech bubble in Brightspace and submit a case for quick resolution!
Technical Support Line: 888-895-2812
Email Support: usc@d2l.com
Brightspace Community Website: https://community.d2l.com/brightspace

For USC-Specific Requests

ITS Email Support: Email brightspace@usc.edu with non-urgent USC requests (i.e., course merging, SIS issues, archived data, etc.)
ITS Support Desk Hotline: 213-740-5555 (Students dial 1; Instructors dial 2) 

Facilitated Training – Staff and Faculty 

  • Faculty can learn more about the training options available to them here.
  • Facilitated spring training for staff can be found here.
  • Facilitated summer training for staff can be found here.

ServiceNow Support  

Please use the ServiceNow forms linked below for specific Brightspace support: 

  • Request an Archived or Uplifted Course: Access a Blackboard Archived Course or request a Brightspace Uplift for a Blackboard course. Please note that content from Spring 2021-Fall 2023 is now available in Brightspace and additional archived content can be requested beginning early July 2024. 
  • Request a Third-Party Tool: Submit a request for consideration and processing of a “Third Party” tool into Brightspace for your academic use (i.e. University-wide, school, or course). 
  • Non-Student Information System (SIS) Course or Organization: Request a Brightspace non-SIS (non-Registrar) course or organization to collaborate within a department, with other faculty, staff, and/or students. 
  • Request a Merged Course: Request for multiple Brightspace courses to be combined, or merged, into one course. This is often done to streamline communications and content for multiple sections of one course.